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​Unfortunately, experience has taught us that we need a policy to cover late cancellations and no-shows.

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We do not want to enforce punitive payments when there are genuine reasons for appointments to be cancelled or missed, but we must also protect the income of the clinic and our practitioners, as well as free up space for those in need of urgent appointments.

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We send all our appointment confirmations via email, never by SMS.

You should receive an email confirming your appointment once it is made, and you will also receive confirmation emails one and three days before your appointment.

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Should you give us minimal notice of cancelling your appointment or fail to show, this is our policy:

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If you are a self-paying client:

• We would ask for 24 hours' notice if you can not make your appointment. That way, we have time to offer it to someone else in need.

• If we do not receive sufficient notice to make alternative arrangements, we will bill you 50% of your appointment fee.

• If you fail to appear for an appointment, we will charge your full appointment fee unless you can provide satisfactory mitigating circumstances.

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If you are paying with medical insurance for your appointments :

• Our policy remains as above; however, your fees will be payable personally, as medical insurers do not cover costs incurred due to late cancellations or no-shows.

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If you need to cancel or postpone an appointment, either:

• Email us at enquiries@hartwoodhealth.co.uk (you can use the button below)

• Reply to your booking confirmation or reminder emails (this is preferable, as they contain all your booking details!).

• Call us on 01252 594110. The phone is not always manned, so you must leave a clear message with your name and appointment details so we can pick it up and action it.

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